Technical Client Relationship Manager

Location: Cedar Rapids, IA

Type: Full Time

Min. Experience: Mid Level


You’ll be the face and voice of Geonetric. Ok, mostly the voice. And mostly to our clients. As a Technical Client Relationship Manager you’ll be the primary point of contact for our clients and provide them with amazing customer service regarding everything from technical questions to website strategy. No two days will be the same as you answer clients’ questions, test upgrades, lead client status calls, and arrange client billing.  For multiple clients. Within a timeframe. Multi-tasking is required. 

Essential Duties and Responsibilities

While you might get to work on just about anything at Geonetric, you’ll primarily:  

  • Maintain and expand a strong, positive and profitable client relationship ensuring account growth and renewal for 3-6 clients
  • Deliver amazing customer service to clients and be a resource for day-to-day web activities
  • Provide technical support by troubleshooting website issues, fixing bugs, and answering technical questions. Conduct training and demonstrations on VitalSite and Geonetric products.
  • Manage client accounts including providing estimates, supporting the contract renewal process, sending invoices, following up on accounts receivable and determining billable status of work
  • Schedule and lead client progress calls including developing status reports and following up on client requests
  • Update client sites with system upgrades including testing and validation of client-specific customizations with the upgrade functionality. Test and push requested website design and tech changes to live.
  • Act as a liaison between technical and subject matter experts and our client contacts
  • Manage large projects, such as site re-designs and multi-service projects by organizing project milestones, leading kickoff meetings, and monitoring the scope, timeline and budget. Raise scoping concerns to the Strategy team if they arise during a project.
  • Review client websites and client goals through site reviews and presentations
  • Identify leads and recommend additional Geonetric products and services to maximize client’s investments in Geonetric and work across teams to move leads down the funnel
  • Maintain integrity of the contact database by adding, deleting and updating contact information, ensuring data is accurate and mailing lists are valid, and tracking activities and opportunities.
  • Gather and organize data from various sources, including Google Analytics and VitalSite for Stat and other purposes
  • Bring expertise to leverage existing investments in Geonetric products or services to client contacts.
  • Recommend enhancements to Geonetric products and services to better meet client needs


Education and Experience

  • Associate’s Degree in Marketing, Business or related field required, Bachelor’s Degree preferred
  • 3-5 years of related experience in client relationship management or project management required
  • Web experience preferred (site development, Web applications, digital services)
  • Healthcare experience preferred

Professional Skills

  • Experience or knowledge of Agile methodology preferred
  • Microsoft Office experience required
  • Previous experience with CMS (Content Management System) preferred
  • Strong analytical and organizational skills required

Other Skills and Abilities

In addition to being an amazing Technical Client Relationship Manager you’ll need to fit into our unique culture and be:

  • Self-organized. There are no managers at Geonetric. You’ll be a part of a self-organizing team, with no one “supervising” you. You should naturally get a lot of high quality work done to completion without outside pressure.
  • A doer. You need to be capable of identifying and resolving obstacles, using strong reasoning skills and creative thinking to get things done. You need to have a strong attention to detail, a drive for quality, and a willingness to see things through to completion.
  • Flexible. You need to be able to work in an environment in which there is substantial ambiguity; things change rapidly and often, and you need to adapt to new ways of thinking.
  • Self-aware.  You need to be able to see yourself and your own behaviors from the perspective of others – and understand how your behaviors affect those of your peers on your self-organizing team.
  • Driven to improve. You need to have a strong desire to be better tomorrow than you are today. You are constantly seeking ways to improve your own work. You’re passionate about your discipline.
  • A solid communicator.  You need to be able to take input from many sources, think through that information, and present concise, clear recommendations to technical and non-technical people.



Occasionally may require overnight travel to client meetings.

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